Frequently Asked Questions
- Do you have a size chart to help me choose the right size?
Yes, we provide a comprehensive size chart for each product to help you find the perfect fit. You can check them on product pages before purchasing.
Payment
- What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure online payment methods.
Security
- Is my personal and payment information secure on your website?
Yes, we use advanced encryption and security measures to protect your personal and payment information. Please refer to our Privacy Policy page for detailed information.
Refund and Returns
- What’s your return policy?
Our return policy allows you to return or exchange items within 14 days of purchase. Please refer to our Refund Policy page for detailed information.
- Can I cancel my order after it’s been placed?
Orders can be canceled within 24 hours of placement. Please contact our customer support for assistance.
Order & Shipment
- How long will it take to get my order?
Typically, you can expect your order to arrive within 3-5 business days from the date of purchase. We strive to process and ship orders promptly to ensure you receive your items in a timely manner. Please note that delivery times may vary depending on your location and any unforeseen circumstances. Rest assured, we're committed to keeping you updated on the status of your order every step of the way.
- How can I track my order?
You can easily track your order by logging into your account and navigating to the Orders section.
- Do you offer international shipping?
Yes, we offer international shipping to a variety of countries. Shipping costs and delivery times may vary.
- What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support within 7 days of receiving the package for assistance.
- Do you offer gift-wrapping services?
Yes, we offer gift-wrapping services. Please contact our customer support after the check-out.